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Maintenance troubleshooting guide

What’s an emergency repair?

An emergency repair is any of the following. If your repair is in this list and it’s after office hours, get in touch with one of our approved contractors. If your repair isn’t in the list, send a detailed email with images of the issue to your property manager.

Plumbing

  •  Burst pipes
  •  Sewerage leaks
  •  No hot water
  •  Gas leaks

Electrical

  •  No power
  •  Dangerous electrical faults

Security

  •  Break ins
  •  A locksmith is required (please note that if you lock yourself out, you’re responsible for the cost of the locksmith)

Other

  •  Collapsed ceilings

Plumbing

Electrical

Security (locksmiths)

Security (broken glass)

Other (ceiling repairs)

Please note that if you use a contractor for a non-urgent repair you will be liable for the cost. Unfortunately contractor callout fees associated with ‘operator errors’ are payable by the tenant.

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